Patient Condition & Release of Patient Information
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If you are a reporter looking for a condition report, please call the Communications office at 268-484-2711 during regular business hours, Monday-Friday, 8:30 a.m. to 5 p.m. After hours, on weekends and on holidays, the On-Call Administrator should be paged through the Mount St. John's Medical Centre (MSJMC) operator by calling 268-484-2700.

Mount St. John's Medical Centre is committed to maintaining the privacy of our patients and their medical information as stipulated in our Patient Rights policy. We may disclose a patient's location in the hospital and a one-word report to any person who asks about the patient by name and if the patient does not object. If you do not have the patient's name, MSJMC cannot provide a condition report. We cannot disclose any further information about patients without their written authorization.

In rare cases, some patients request that their hospitalization remain completely confidential, and we will respect their wishes. In these cases we are unable to confirm, or deny, that the patient is at MSJMC.

How we provide patient conditions:

  • You must have the patient's full name.
  • We will only provide a one-word description about a patient's condition: "good", "fair," "serious" or "critical." Please note "stable" is not used. If there is no information available on the patient, the condition update will be "undetermined."
  • In the event of a large-scale disaster, we will attempt to provide non-specific information about patients brought to the Medical Center.

Hidden Patients
In some cases the patient may be categorized by hospital administration as a "hidden patient," a designation that is occasionally used to protect the identity of a patient for security or other significant reasons. For example, in case of violence where the perpetrator remains at large and the security of the patient and/or staff may be compromised, or in order to protect the identity of a rape or child abuse victim, no information will be given.

Interviewing or Photographing Patients at MSJMC:
Please contact the Communications Office before coming to MSJMC or contacting MSJMC patients, physicians or employees for a story.

Patient Conditions
We will only give a one-word description of a patient's condition unless we have the patient's written authorization. To help ensure this right, we have adopted the following definitions for reporting patient conditions to the media:

UNDETERMINED: Patient awaiting physician assessment.
GOOD: Vital signs are stable and within normal limits, patient is conscious and comfortable. Indicators are excellent.
FAIR: Vital signs may be stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
SERIOUS: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
CRITICAL: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
In a Disaster or Mass-Casualty Situation:
If necessary, the Communications Office may establish a briefing center for the media in Room MR 200 at MSJMC (Administration). The hospital itself may be "locked down" or off limits for security reasons.

Please follow the instructions of MSJMC security or communications staff about parking in a disaster situation. Media vehicles must not obstruct the hospital's entryways, roads or parking lots near the Emergency Department.

Please also be aware that MSJMC cannot release of the following patient information:

  • Patient's age or date of birth
  • Patient's home address
  • Nature and description of patient's injuries