The position’s primary function is to financially register and collect payments from patients for hospital services rendered.

Duties and Responsibilities

Admissions & Financial Registration

• Interview patients or their representative to obtain demographic and other relevant information.  This includes but is not limited to; patient name, address, age, contact number, email address, occupation, emergency contacts, insurance information.
• Financially register all patients (including same day surgeries, direct admissions, emergency room admissions, outpatient admissions and at bedside when necessary) in the Hospital Information System efficiently and accurately with the above obtained information and completing all relevant forms.
• Issues finalized bills to patients and acts as the first point of contact for all bill, rate or procedure queries. 
• Assist in the resolution of patient billing discrepancies.
• Contact patients to obtain missing or newly required information.
• Assist in entering routine patient charges in the Hospital Information System
• Ensure financial clearance is attained by patients prior to the commencement of elective and out-patient procedures.
• Inform patients of their payment options including payment plans if necessary.
• Daily updating of the inpatient census.

Cashier duties

• Receives payments and issues receipts.
• Totals money received on cash register and verifies total with cash on hand, the completed cash summary and cash analysis sheet.
• Reconciles totals if errors are found.
• Counts and packages money.
• Computes and record all ABHS/MBS, Charity and Disability cases.
• Post all payments to the relevant patient account in the Hospital Information System
• Log, sign and witness all transactions.

Maintenance of supporting documentation

• Ensure patient identification and other relevant documentation is maintained to preserve the integrity of the hospital operation.

1. General

• Any other reasonable duties as assigned by the Admissions & Registration Supervisor and or Revenue & Receivables Manager.

Education, Competencies & Work Experience

• 5 CSEC passes or equivalent.
• Experience as a cashier or in hospital billing and registration would be considered an asset
• Proficient in Microsoft Word and Excel
• Effective oral and written communication
• Must pay close attention to detail
• Exceptional customer service, interpersonal skills, respect for confidentiality, tact, discretion, and teamwork.
• Must have the highest standard of ethics

Performance Goals

The below goals will provide the basis for appraisals. Detailed goals will be set with you at the beginning of each year.

Core Goals

Timely and accurate;

• Registration and Admission of all patients
• Collection and reconciliation of patient payments
• Extraordinary customer service

Other Goals

• Consistent punctuality
• Professionalism (Dress, behaviour etc.)
• Minimal absenteeism

• Any other reasonable goals set by the Admissions & Registration Supervisor and/ or Revenue & Receivables Manager.

Working Conditions

• The Hospital is required to continually be in operation therefore, agents will be scheduled on a shift basis Monday – Sunday, with two rest days per week. 
• Shifts:  8:00am – 4:30pm, 7:00 am – 3:00 pm, 3:00pm – 11:00pm and 11:00pm – 7:00am
• Agents may be scheduled to work on Weekends and Public Holidays.
• Overtime may be required on occasions during the normal course of business.