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Patient & Visitors

Patients

At Mount St. John's Medical Center the patient and family comes first! Providing you with exceptional care is the norm. The information on this site is provided to help answer any questions you may have about your stay at the medical Center.

At Mount St. John's Medical Center the patient and family comes first! Providing you with exceptional care is the norm. The information on this site is provided to help answer any questions you may have about your stay at the medical Center.

Nurses

A team of professional registered nurses (RNs), licensed practical nurses (LPNs) and patient care assistants (PCAs) provides 24-hour nursing care at Mount St. John’s Medical Center. Social Workers Social workers are available to listen and help you and your family through what may be a difficult time. Rehabilitation Therapists The MSJMC rehabilitation team includes a physical therapist, speech therapist and respiratory therapist. These specially trained professionals will help you if your nurse or doctor thinks that you need help with daily activities as getting out of bed and walking, eating (including being able to swallow safely), bathing, dressing, or communicating. Respiratory Therapists Our respiratory therapist will provide therapy, manage life support equipment, recommend respiratory care, and educate patients and families about respiratory illness and medications. Dietitian We will provide you with a daily menu so that you may choose foods based on the diet prescribed by your doctor. Our dietician will help you learn to follow a diet prescribed by your doctor.

Social Workers

Social workers are available to listen and help you and your family through what may be a difficult time.They can provide counseling to you and your family as well as links to needed resources in the community. Social workers help you get ready to leave by looking at your home situation and support systems.

Rehabilitation Therapists

The MSJMC rehabilitation team includes a physical therapist, speech therapist and respiratory therapist. These specially trained professionals will help you if your nurse or doctor thinks that you need help with daily activities as getting out of bed and walking, eating (including being able to swallow safely), bathing, dressing, or communicating. 

Their goal is to help you become as independent as possible and get you ready to leave the hospital - If you need more rehabilitation after you leave, you can schedule and appointment at our Outpatient Clinic.

Respiratory Therapists

Our respiratory therapist will provide therapy, manage life support equipment, recommend respiratory care, and educate patients and families about respiratory illness and medications

Dietician
We will provide you with a daily menu so that you may choose foods based on the diet prescribed by your doctor. Our dietician will help you learn to follow a diet prescribed by your doctor.

Welcome to the new way of doing things! That means setting high standards and paying close attention to ways we can improve your hospital experience. Like having private rooms that lower your risk of infection and answering your calls right away

Your Room, Bed & Meals

At Mount St. John's Medical Center there are standard (4 beds), semi-private (2 beds) and private rooms. Unless you request otherwise you will be assigned to a standard room. If a private room is medically necessary or if no standard rooms are available the cost of a private room will be covered.
You may only want to bring the essential items with you since there is limited space for storage in the rooms. Please check with the nurse before using any electrical device such as a radio or cell phone charger. Under rare circumstances, devices such as laptops, Blackberries, cell phones, and other wireless devices can interfere with sensitive medical equipment. To prevent this, please keep wireless devices, when powered, at least three feet from medical equipment.

Your bed can be adjusted to your comfort by using the electrical controls found on the side rails. Ask a member of our staff to show you how to operate the controls. 

Your bed can be adjusted to your comfort by using the electrical controls found on the side rails. Ask a member of our staff to show you how to operate the controls. 

Your nurse will explain how you will get your meals (taking into account any eating restrictions pertaining to your care). In some cases, meals are brought to your room at certain times. In other cases, you may choose when you wish to receive each meal and order it yourself. Either way, you will have a choice of a variety of menu items, depending on the diet your doctor has prescribed. Visitors who wish to eat with you in your room may do so by purchasing their meal through the café. Because of space constraints, we ask that you have no more than two visitors at a time in your room.

Mail & Flowers

Mail and flowers should be addressed to you as noted below. Please note that plants and flowers are not permitted in intensive care and on some other units.

If you are not sure if this applies to you, please ask your nurse.

Your mailing address while you are in the hospital: 

Your full name
Your unit and room number
Mount St. John's Medical Center
Queen Elizabeth Highway
St. John's
Antigua
 

Smoke Free Environment at MSJMC

Mount St. John's Medical Center is a smoke-free institution; this is to protect the health of our staff, patients and visitors. We recognize that our policy may be a challenge for you if you smoke. Please talk with your nurse or physician about ways to manage the challenge here and at home.
 

Visitors & Visiting Hours

Families will be valued as an important part of the care team at MSJMC. We will make you as comfortable as possible with either our reclining chairs or sofas. Depending on the patient's condition, we encourage only one family member or friend to stay with the patient overnight.  With the limited space in your room it is usually best if you have no more than two people visit at a time. On most units we ask that visitors come between 11am to 1pm and 6pm to 9pm. Your nurse will work with you and your visitors to make sure that visits do not interfere with your care and the rest you need. Generally children under 12 are not allowed to visit. Please talk to your nurse about any special accommodations that can be made. An adult other than the patient must supervise children under age 12. At Mount St. John's Medical Center we believe that support from friends and family is important for recovery. However please understand that rest and relaxation are too. Our Intensive Care units requires special visitor restrictions. Please review visiting guidelines on these units with a unit staff person.

Cable TV Service

Boredom is not and option! Televisions are provided in each private and semi-private patient room. MSJMC offers a selection of channels featuring movies, sports, news and health information.

Internet Access

Free wireless access to the Internet is available in most areas. Patients and visitors can check their e-mail, surf the web, and stay connected while at MSJMC. We understand the need of wanting to stay close when someone you love is in the hospital. 

MSJMC participates with the insurance plans listed below. This participation status does not imply that services performed will be covered in whole or in part by your insurance carrier/network. To confirm coverage of these services, please contact your insurance carrier/network prior to obtaining services.

If you do not see your health plan and/or network on this list, call Patient Billing at (268) 484-2700 Ext. 2757 from 8am to midnight, Monday through Friday and 11am to 7pm on Saturdays. Or, e-mail billings@msjmc.org A representative will assist you regarding MSJMC's participation in your plan. 
 

Participating Health Plans & Networks 
. Aetna
. American National Insurance Company
. Alliant Health Plans 
. Allstate Insurance Company 
. American Family Insurance 
. American Medical Security Life Insurance Company 
. Anthem 
. Assured Assistance
. ALICO
. Assurant 
. AARP
. Asuris Northwest Health
. AA Travel Insurance
. Acordia National 
. AXA Assistance
. Barclay Insurance
. Beech Street 
. Blue Cross and Blue Shield Association 
. British American
. Bupa
. Celtic Insurance Co. 
. CIGNA 
. CLEAR CHOICE HEALTH PLANS 
. College Health IPA 
. COMMUNITY HEALTH PLAN OF WASHINGTON 
. Community First 
. Coventry Health care 
. Continental General 
. Fox Insurance Company 
. Fortis 
. Global Response
. Global Excel
. Golden Rule Insurance Company 
. Group Health Inc. 
. Group Health Cooperative 
. Harvard Community Health Plan 
. HealthMarkets 
. Health Net of Arizona 
. Health Net of Oregon 
. HealthPartners 
. Health Plan of Nevada 
. Humana Inc. 
. HSBC Insurance
. Insurance Services of America 
. Intermountain Health Care 
. Kaiser Permanente 
. LifeWise Health Plan of Arizona 
. LifeWise Health Plan of Oregon 
. LifeWise Health Plan of Washington 
. Manulife Financial
. AdeAire
. Medica of Minnesota 
. Medical Mutual 
. Medical Benefits Scheme (MBS Antigua & Barbuda)
. Membercare Insurance 
. MEA Benefits Trust
. Mondial Assistance
. Oxford Health Plans, Inc. 
. Principal Financial Group 
. Sagicor
. Shelter Insurance Companies 
. UNICARE 
. UnitedHealthCare (UnitedHealth recently purchased Pacificare & United Medical Resources) 
. Vhi Healthcare
. Vista Healthplan of South Florida 
. WellPoint 
. World Insurance

Waiting Areas

Many families and visitors use the public waiting areas; we ask that you respect the rights of others who are using this space.

Personal belongings should be kept with you or in your vehicle.  MSJMC is not responsible for lost or stolen items.  Food should be consumed in the café.

Café

Our Café is located on the second floor across from the Outpatient Clinic and is open to family and friends visiting. Ask a member of our staff for specific directions if needed. 
 

Chapel

There is a chapel on the second floor in the South courtyard. Visitors of all denominations are welcome. 
 

Cellular & Camera Phone Policy

To ensure patient safety, the hospital has instituted a cellular phone policy. Cell phones may be used in most areas of the hospital, such as the lobby, public waiting rooms, cafeteria and the gift shop.
 

Cell phones are prohibited, however, in ICU, Labor and Delivery and certain other patient-care areas.Please look for any signs restricting use.
 
To ensure and protect privacy, camera phones may only be used for voice calls, and the camera feature may not be used anywhere in the hospital. If you have any questions, please ask a staff member, or call the operator by dialing "0" from any hospital phone.

Gift Shop

There is a gift shop located on the second floor just inside the main entrance. Always available with the perfect gift to brighten the day of your favourite patient. Certain gifts, such as food, fresh flowers and live plants, are not allowed in the critical care units.

Please check with a hospital staff member if you are unsure.

Parking

Patients, family members and visitors may park in the north parking (Main Entrance) lot.

Commitment to Patient & Family-Centered Care

Mount St. John's Medical Center will offer a patient and family-centered care delivery model which will place more emphasis on involving patient and families in their plan of care.

It's ok to Ask

Communication is key to providing a safe environment, so we encourage you to talk with your doctors, nurses and other caregivers about the care you are receiving. 

If there are things you do not understand, please ask. Never hesitate to ask a question or to ask the same question more than once. 

If something doesn't seem right to you, please speak up. This open communication helps achieve the best results, improves quality and safety, and reduces costs. 
 

Visitors

Please inform your visitors of our important safety practices which include. Making sure visitors do no have contagious illnesses. 

Visitors, who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patients nurse before visiting. 

Young children especially should stay home if there is any chance that they have a cold, flu, strep throat, or other contagious disease. 

Your privacy is important to MSJMC. 

As a patient you have the right to limit access and confidentiality and indicate to the nursing or admissions staff that no information is to be shared about your condition and/or that you wish not to have visitors. 

If such a request is made it will be communicated to any visitors.

We want to make sure you feel prepared when it is time for you to go home. So our staff will begin talking with you about discharge early in your stay. Here are some general tips that can help discharge go smoothly. 
 

  • If you have questions, please ask. Talk with your nurses and doctors about the medications you will be taking at home, and whether you need to limit your activity in any way

  • Ask your doctor when you might be discharged. Contact family and friends well in advance to make sure someone can bring you home.

  • Speak to a case manager if there is no one available to pick you up.

  • Discharge usually occurs by 11 a.m. Please relay this information to the person who will be picking you up.

      If you have any concerns about going home please tell us right away. By planning ahead, many problems can be solved.

Feel free to do this anytime! Here are some ideas; 
 

  • You can volunteer your time

  • Send letters to members of our staff or to the CEO

  • Make a financial contribution which will help us continue to support our clinical and educational activities.

      For more information on making a contribution please contact us at 484-2700.

Visitors

On her way she met a copy. The copy warned the Little Blind Text, that where it came from it would have been rewritten a thousand times and everything that was left from its origin would be the word.

An Information Desk is located in the main lobby of the hospital near the main entrance. 

The Information Desk is staffed with knowledgeable personnel who can help answer any questions.

An Information Desk is located in the main lobby of the hospital near the main entrance. 

The Information Desk is staffed with knowledgeable personnel who can help answer any questions.

Mount St. John's Medical Center is a smoke-free institution; this is to protect the health of our staff, patients and visitors. 

We recognize that our policy may be a challenge for you if you smoke. Please talk with your nurse or physician about ways to manage the challenge here and at home.

Families will be valued as an important part of the care team at MSJMC. We will make you as comfortable as possible with either our reclining chairs or sofas. Depending on the patient's condition, we encourage only one family member or friend to stay with the patient overnight.

With the limited space in your room it is usually best if you have no more than two people visit at a time. On most units we ask that visitors come between 11am to 1pm and 6pm to 9pm. Your nurse will work with you and your visitors to make sure that visits do not interfere with your care and the rest you need. Generally children under 12 are not allowed to visit. Please talk to your nurse about any special accommodations that can be made. An adult other than the patient must supervise children under age 12. At Mount St. John's Medical Center we believe that support from friends and family is important for recovery. However please understand that rest and relaxation are too.

Our Intensive Care units requires special visitor restrictions. Please review visiting guidelines below.

Neonatal Intensive Care Unit
8:00am to 9:00pm (Parents Only)
8:00am to 9:00pm (Thursdays-Grandparents Only)

Intensive Care Unit 
(Immediate Family or Requested Visitors Only)
8:30am to 9:30am
12:30pm to 1:30pm
4:30pm to 6:00pm 

Pediatric Unit
6:30am to 8:30pm (Parents Only)
11:00am to 1:00pm (Other Visitors)
6:00pm to 9:00pm

ALL Other Units
11:00am to 1:00pm
6:00pm to 9:00pm
Expecting mothers please speak to your nurse about any special accommodations that can be made for Labour and Delivery.

For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patients nurse before visiting.

Mount St. John's Medical Center will offer a patient and family-centered care delivery model which will place more emphasis on involving patient and families in their plan of care.
 

Communication is key to providing a safe environment, so we encourage you and your family (with your permission) to talk with your doctors, nurses and other caregivers about the care you are receiving. 

If there are things you do not understand, please ask. Never hesitate to ask a question or to ask the same question more than once. If something doesn't seem right to you, please speak up. 

This open communication helps achieve the best results, improves quality and safety, and reduces costs.