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Quality & Safety

Quality & Safety

One important consideration when deciding where to receive healthcare is the quality of care provided. You and your doctor need to feel confident that the choice is right for you.

Are patients receiving the most appropriate and effective care? Is the care timely and focused on your needs as a patient? Is it safe? This kind of information can be hard to find - and harder still to understand and use.

Our medical staff and employees are dedicated to excellence in patient care and to continuous improvement to achieve it. MSJMC benchmarks its performance against national quality and safety standards. 

That's of value to people and one of the reasons more and more people are choosing Mount St. John's Medical Center.

Reporting Concerns 
If there are concerns about patient care and safety which we have not addressed, you are encouraged to contact the hospital's management.

Your concerns are important to us and we at MSJMC want to do everything we can to provide you with quality and safe care. 

When raising any concerns please ask to talk to the person in charge or the manager of the department.