Choosing where to receive healthcare is one of the most important decisions you can make. You and your doctor deserve to feel confident that the care you receive is safe, effective, timely, and focused on your needs. At Sir Lester Bird Medical Centre, the Quality & Risk Department continuously measures our performance against recognized standards, ensuring safe and compassionate practices for the best possible outcomes for everyone entering our doors. By embedding sustainable practices, empowering staff, and listening to feedback, we strive to create a hospital environment where patients feel secure, families feel reassured, and staff feel valued.

Quality & Risk

The Quality & Risk Department oversees safety, risk management, and continuous improvement efforts across the hospital. Our work helps ensure that care is delivered consistently, risks are identified early, and standards are maintained. We support this through:

• Safety: We maintain strict infection control and monitor safety practices to protect patients, visitors, and staff.
• Improvement: We review outcomes and feedback to find ways to enhance care every day.
• Support: Our staff are equipped with ongoing training, practical tools, and resources to help them deliver safe, effective, and compassionate care.
• Oversight: Clear reporting systems and regular reviews promote accountability and allow us to quickly identify, address, and learn from any concerns.

Our Focus

Our focus outlines the key priorities that guide how care is delivered across the hospital, with attention to safety, consistency, and continuous improvement.

• Prevent harm: We actively reduce risks to keep patients safe.
• Follow best practices: Care is guided by evidence-based standards and clinical guidelines.
• Respect patient needs: We listen to every patient and consider individual preferences.
• Drive Improvement: We continually refine our practices to provide the highest standard of care.

Feedback & Concerns

Your voice helps us to improve care. All concerns are handled promptly, respectfully, and confidentially. If you have concerns, share your experience using our Online Patient and Visitor Feedback Form, or scanning our QR code below. Also, feel free to speak to a member of staff at any time to express your feedback. Your thoughts and concerns are reviewed by the Quality & Risk Department to help in elevating our quality of care and celebrating excellence. You can contact the team via the Quality Department Email (slbmc.quality@ab.gov.ag) or via the Quality Department Number(+1 (268) 484-2723)